Insurance Claims Tracking & Status Monitoring

Our Status Team actively tracks insurance claims from start to finish and reports the status to you via whatever communication platform you prefer – phone, fax, email, etc. You can also check the status of your insurance claims online in real time 24 hours per day. Our competitors offer promises and excuses. IAnet offers a rock-solid management system that ensures consistent accuracy and responsive service. We consistently AccuracyAudit™ and deliver files in 72 hours or less.

John Donley

President and Chief Executive Officer

As a founding member of IAnet, John Donley brings over 25 years of experience in the collision repair and insurance industry to IAnet’s leadership. John is a past President for IADA (Independent Automotive Damage Appraisers Association) and a member of the Auto Physical Damage Advisory Council and the ADP Technical Review Committee. John is ASE Certified and has participated in the technical review process for the ASE B-6 Appraisal Certification test. John has also owned and operated an independent appraisal company in the Washington D.C. metropolitan area. Prior to owning his own company, John worked as an auto damage appraiser for an independent appraisal company. He began his career as a Body Shop Manager. John is proud of the success of IAnet and the service we provide the insurance industry. By managing the process between insurance adjusters and appraisers, IAnet is able to assist our clients with decreased cycle time, reduced severity and increased customer satisfaction and retention.

Amanda Alden

Customer Service Manager

Amanda heads the customer service division of IAnet ensuring each damage claim is handled in an efficient and timely manner. A graduate of Northern Arizona University with a bachelor’s degree in journalism, she brings dependable, professional qualities to the industry and is committed to meeting the needs of both clients and service providers. With extensive experience in both the food and beverage sector and high fashion retail, Amanda knows how important it is to maintain strong relationships with customers. She has been involved and participated in Order of Omega, Public Relations Student Society of America, and served on her sorority’s counsel board as Vice President of Chapter Development. Amanda looks forward to helping you with any customer service needs.

Rick Morris

Industry Relations Advisor

Rick joins the IAnet team with over 30 years of experience in the collision repair and mechanical repair industries. Rick has owned a body and paint shop, restoration shop, mechanical shop, and graphics design shop. Some of his restorations have been featured in Hot Rod, Hot VW, VW Trends, and Street Rodding Magazines. Rick has instructed PPG paint shop, Sun Electronics and body shop management seminars. He has painted and helped construct experimental planes, custom motorcycles, street rods, vintage bicycles, observatory telescopes, and custom industrial equipment. Rick works as the head auditor at IAnet, working with Independent Appraisers daily to produce quality appraisal services for our clients.

Kimberly Laswick

Account Executive

Graduating from the University of Arizona with a Bachelor in Communication and a minor in Sociology, Kimberly was also a member of the National Honor Scholar Society. During her college experience she was highly involved in coordinating numerous philanthropic events and maintaining public relations through the Greek society. With her outgoing and spunky personality Kimberly began her career in customer service and sales because she enjoys meeting people and building relationships. As a persuasive, determined, multi-tasker Kimberly receives consistent, positive feedback for being creative and approachable while networking with current and potential clients. She always goes the extra mile to gratify her clients by immediately handling any challenges that may develop. Kimberly states “I look forward to utilizing my creative mind and enhancing client relationships.”

Danielle Sulzer

Customer Service Liaison

Danielle has been with IAnet for three years and has had experience in almost every department in the company. She brings a wealth of knowledge to her current position as Customer Service Liaison. Because she knows dispatch, status and processing of both repairable and total loss claims, Danielle helps keep our clients’ claims current and accurate. Even prior to IAnet, Danielle had several years of customer service experience in a variety of work environments. She is efficient and responsive in helping clients with questions and concerns. She loves being the “go-to” person for problem-solving and works hard to leave a lasting good impression of herself and IAnet with everyone she helps. Danielle has always been a great team player, a quality she began cultivating when she was the Captain of her high school basketball team.

Tiffanie Kluchnik

Senior Customer Service Representative

Coming to IAnet with a strong customer service background, Tiffanie’s personality and experience make her a terrific fit for the Vendor Service Department. With her superior creative and analytical skills, she is responsible for interviewing independent appraisal candidates, verifying qualifications, and acting as the principle liaison between IAnet and our valued vendors. Tiffanie's cheerful demeanor and excellent communication skills have strengthened our Network to well over 3,500 independent appraisers and adjusters. Tiffanie’s hard work and dedication help provide our clients with the best national network of professional appraisers and adjusters in the industry.

Steve McDonnel

Senior Auditor

Steve is in his fifth decade in the collision industry. From a body/frame/paint technician to a shop estimator, to a shop owner and insurance appraiser, he brings an extraordinary wealth of experience and knowledge to our clients. He has been certified as an I-CAR Instructor and has conducted over 400 I-CAR industry training programs. He is also active in key industry trade groups in Arizona and nationally. His biggest satisfaction on the job: “I like the opportunity of being able to use my years of experience and knowledge to help us help our customers resolve their insurance challenges quickly and efficiently.”

Michael Jones

Senior Auditor

Michael brings over 20 years of experience in home and auto insurance to IAnet. In addition to writing estimates for the Small Business Administration Assistance division, he is also an experienced adjuster in homeowners and casualty lines. On top of that, Michael has extensive experience working in body shops. As a key member of IAnet’s AccuracyAuditTM team, Michael helps check 100% of claims that come into our office. His meticulous attention to detail uncovers problems before they arise, which cuts down on the severity of estimates and the need for time-consuming revisions and carrier audits. He also ensures that estimates are in compliance with company guidelines, parts usage opportunities are maximized, proper repair vs. replacement techniques are used, state disclaimers are used when available, summaries are filed and revisions are handled in a speedy but accurate manner.

Cori Mann

Account Implementation Specialist

Joining IAnet in February 2007, Cori quickly mastered the skills of each department in the company. From dispatch, to status, to upload and total loss, Cori has asserted herself to become the best at any task she handles. Before advancing into her current Account Implementation Specialist position, Cori demonstrated her attention to detail as a Total Loss Representative. Prior to attending Utah State University, Cori received early training in repair processes while working at a shop removing and installing radiators. Because of her enthusiasm for new challenges, she has assisted the I.T. department on a number of issues. Showing great aptitude for using and understanding technology, she advanced her career by assisting in developing elements of the state-of-the-edge claims processing technology we use at IAnet. Cori is a member of the Relief Society women’s organization and enjoys a competitive game of volleyball any chance she can get.